FURNITURE MANILA | CUSTOMER SUPPORT
How Can We Help You?
Find answers to common questions about ordering, payments, delivery, product availability, returns, and furniture care.
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What Do You Need Help With?
Quick access to the information our customers look for most.
Track My Order
Check your order status and follow its progress.
Delivery Information
Understand delivery procedures, scheduling, and requirements.
Payment Options
Review payment methods, deposits, and payment verification.
Returns & Warranty
Learn about return eligibility, product concerns, and warranty coverage.
Browse Help Topics
Explore our help articles, policies, and buying guides by category.
Ordering & Product Information
Everything you need to know before placing an order, including product availability, processing timelines, order changes, and promotions.
Delivery, Shipping & Pick-Up
Learn how delivery fees are calculated, how orders are scheduled, and what to expect for provincial shipping, pick-up, and furniture assembly.
Payments & Billing
Information about payment options, transaction verification, deposits, corporate purchasing, and billing procedures.
Returns, Warranty & After-Sales
Understand our return procedures, warranty coverage, and how to report damaged, defective, or incorrect merchandise.
Buying Guides & Furniture Care
Helpful resources to assist you in choosing the right furniture, understanding product dimensions, and maintaining your purchases.
Account Help & Store Policies
Find information about your shopping account, general store policies, privacy, and other important customer guidelines.
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Try searching for another term, such as delivery, payment, warranty, pick-up, or mattress.
Popular Questions
Answers to some of the most common questions we receive from customers.
How do I place an order?
Browse our website, select your preferred products, and add them to your shopping cart. Proceed to checkout, enter your billing and delivery information, choose your payment method, and submit your order.
View How to OrderHow long does delivery take?
Standard Metro Manila delivery generally follows an estimated lead time of 10–15 business days, subject to product availability and order preparation. Priority delivery may be available for eligible orders within an estimated 2–5 days, subject to confirmation and applicable fees.
Provincial deliveries, made-to-order products, and free-delivery arrangements may follow different timelines.
View Delivery GuidelinesCan I pick up my order?
Yes. Furniture Manila offers scheduled order collection from our Pasay logistics facility. Customers must wait for the official Ready for Pick-Up notification before arranging collection. The facility is not a walk-in retail showroom.
View Pick-Up GuidelinesWhat does IN STOCK or AVAILABLE mean?
IN STOCK indicates that merchandise is listed as available in inventory, while AVAILABLE items may require supplier transfer or additional preparation. MADE TO ORDER products require production or special procurement.
These availability labels do not guarantee immediate delivery or same-day pick-up.
View Product Availability GuideCan I pay upon delivery?
Cash on Delivery is available only for selected products and eligible Metro Manila locations, generally for qualifying orders up to ₱10,000. Product exclusions and additional conditions apply.
View COD GuidelinesCan I return or exchange an item?
Return and exchange requests are subject to the applicable return policy, product condition requirements, and Philippine consumer protection laws. Furniture Manila’s voluntary store policy generally provides a seven-day period for eligible returns, subject to its terms.
View Return PolicyWhat should I do if I receive a damaged or defective item?
Inspect your merchandise upon delivery or collection and report visible concerns promptly, preferably before the delivery personnel leave or the item is released for pick-up. Follow the applicable reporting procedures and provide photographs or videos when requested.
View Damaged & Defective Items PolicyDo you have a physical showroom?
Furniture Manila primarily operates online. Our Pasay location functions as a logistics facility for order preparation, dispatch, and scheduled collection, rather than a public retail showroom.
Customers can review product descriptions, dimensions, specifications, and available photographs directly on our website before purchasing.
Still Need Assistance?
Our customer support team can assist with order inquiries, payment concerns, delivery coordination, and product-related questions. For faster assistance, please prepare your order number and relevant transaction details before contacting us.
Viber Customer Support: +63 999 106 1008
Support Hours: Monday–Saturday, 10:00 AM–5:00 PM
Sundays & Holidays: Closed
Order Pick-Up: Pasay logistics facility — by confirmed schedule only.