Delivery Guidelines
Furniture Manila Customer Guide
Delivery Guidelines
A quick guide to help make your furniture delivery smooth, safe, and hassle-free — from order processing to inspection and acceptance.
Delivery from 9:00 AM onwards
Standard: up to 10 business days
Priority: approx. 3–5 business days
7-Day Store Warranty*
No exact arrival time is guaranteed.
Our delivery team follows a daily route and line-up. Arrival time may change depending on traffic,
location, building access, previous deliveries, weather, and other operational conditions.
Step by Step
Your Delivery Journey
Here is what happens from checkout until your furniture is received.
1
Place Order
Complete your order through www.furnituremanila.com.
2
Processing
Your items are sourced, prepared, transferred, and checked.
3
Scheduling
Our team contacts you once your order is ready for delivery.
4
Prepare Site
Arrange access, permits, elevators, parking, and receiving area.
5
Delivery
Our team delivers and assembles where applicable.
6
Inspect
Inspect everything before the crew leaves your premises.
At a Glance
Important Delivery Details
9:00 AM+
Delivery operations begin
10 Business Days
Standard delivery lead time
3–5 Business Days
Priority delivery, subject to availability
Up to 3rd Floor
Standard manual carry limit, subject to safe access
Condos, Offices & Complexes
Tell Us About Building Restrictions
Many buildings allow deliveries only during specific hours or require permits.
Please inform us before scheduling.
Service Elevator
Reserve the service elevator in advance where required.
Gate Passes & Permits
Building or subdivision permits must be arranged before delivery.
Loading & Parking
Please secure a suitable loading bay or parking area for the delivery truck.
Upper Floors
Floor & Elevator Access
Delivery Vehicle
Unloading point
→
Elevator / Stairs
Safe access required
→
Final Area
Receiving or installation location
No service elevator?
Our crew is generally required to manually carry items only up to the
3rd floor, subject to safe and reasonable access conditions.
For locations above the 3rd floor without an appropriate elevator,
delivery may be completed at the lobby or another accessible area.
Possible Additional Fees
Charges Imposed by the Delivery Location
Subdivision / Village
Entrance or access fees are for the customer’s account.
Building Fees
Elevator, contractor, parking, loading bay, and access fees may apply.
Direct Payment
You may pay the building or village directly and provide the applicable receipt.
Receiving the Order
Someone Must Be Present
Authorized Receiver
The customer or an authorized representative must be present to receive, inspect, and acknowledge the order.
No One Available?
If delivery was confirmed and no authorized person is available, the order may need to be rescheduled and an additional delivery fee will apply.
Need to reschedule?
Please inform Furniture Manila at least 24 hours before the scheduled delivery date.
A rescheduling fee may apply depending on the status of the delivery preparation.
Hazardous Weather Policy
To protect our customers, delivery team, merchandise, and vehicles,
Furniture Manila reserves the right to delay or reschedule deliveries during
hazardous weather, flooding, severe rain, road closures, or unsafe conditions.
Most Important Step
Inspect Before the Delivery Team Leaves
Our dispatch team checks items before delivery, but unexpected transit damage can occur.
Please inspect carefully upon arrival.
Correct item / model
Correct quantity
Correct color / variant
No visible scratches
No dents or cracks
No missing components
Upholstery condition
Assembly condition
Moving parts / mechanisms
Visible concerns must be reported before the delivery crew leaves.
Any concern should also be noted on the delivery receipt or other release documentation.
If You Are Not Present
Your Representative Acts on Your Behalf
If someone else receives your order, that person is expected to inspect and accept the merchandise on your behalf. Please appoint someone capable of checking the items properly.
“I was in a hurry and did not fully check the items.”
“The delivery team was in a hurry.”
“I was not present when the delivery arrived.”
“The person who received it was not authorized to inspect.”
Assembly Options
Furniture Manila Assembly vs Self Assembly
Furniture Manila Assembly
Where applicable, our team may assemble the item at the delivery location when assembly service is included or availed.
Self / Third-Party Assembly
Customers assume responsibility for assembly, alignment, installation, adjustment, tightening, and handling.
Store Warranty Notice
Where Furniture Manila assembly is available but declined,
the Furniture Manila 7-day store warranty will not apply once the item
is self-assembled or assembled by a third party, subject to applicable law.
After Delivery
7-Day Furniture Manila Store Warranty
May Be Covered
- Qualified factory defects
- Missing parts upon receipt
- Eligible concerns reported within 7 days
Not Covered
- Normal wear and tear
- Customer-caused damage
- Improper assembly
- Misuse or accidental damage
- Stains or surface damage after use
- Moisture / heat damage
- Unauthorized repair or modification
- Concerns outside the warranty period
Furniture Manila’s 7-day store warranty is separate from any manufacturer warranty
that may apply to specific products.
Need Help After Delivery?
Submit a Service Request
If you believe your item has a qualified factory defect, prepare the following:
Order number
Date of delivery
Proof of purchase
Full item photos
Close-up photos
Video of the issue
Submission of a Service Request does not automatically guarantee repair, replacement, return, refund, or warranty approval.
Before Delivery Day
Your Quick Checklist
Receiver is available
Building restrictions disclosed
Gate pass ready
Elevator reserved
Parking / loading ready
Pathway is clear
Installation area prepared
Access dimensions checked
Ready to inspect upon arrival
Ready for a Smooth Delivery?
Prepare your receiving area, appoint an authorized receiver, and inspect your items carefully upon arrival.
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