Frequently Asked Questions
WHAT IS THE BEST WAY TO CONTACT YOU?
The best way to contact us is thru EMAIL, LIVE CHAT, or through our Facebook Messenger. We prefer these methods so we may document the conversation that transpired and avoid miscommunication.
See our Contact Us section.
DO YOU HAVE A SHOWROOM?
Yes, we have showroom in Makati. Complete address can be found here.
HOW DO I REQUEST A QUOTATION?
Please send us an email with your company name, address, and contact numbers. Please include the items you’d like us to quote for you including the quantity needed and delivery address. You may also directly checkout the items and the email copy of your order may serve as your quotation.
See our Contact Us section.
DO YOU OFFER DISCOUNTS?
Yes, we do give discounts for bulk items; depending on the item, usually a minimum of 12 pcs per SKU. Please email us for more information.
CAN I PAY THE PAYMENT AT YOUR STORE?
Yes, you may. We accept cash, credit cards, debit cards, PayPal, PayMaya, WeChat Pay, or Alipay at our store.
DO YOU DELIVER NATIONWIDE?
We deliver within Metro Manila and nearby provinces. We do not deliver to Visayas and Mindanao as of the moment. However, we may contract a 3rd party cargo company if you wish your items to be shipped to Visayas or Mindanao. Message us if you need help with a quotation.
HOW LONG WILL DELIVERY TAKE?
Our estimated delivery lead times within Metro Manila will depend on product status. For deliveries outside Metro Manila, give an additional of at least 3 business days to a week, depending on your location.
IN STOCK STATUS: 1-5 business days
PREORDER STATUS: 10-20 business days
SOFA SETS (MTO): 25-30 business days
MATTRESSES (MTO): 25-30 business days
METAL PRODUCTS: 25-30 business days
Business Days are counted from Mondays to Fridays*
**These estimated lead times are not applicable for COD orders.
CAN YOU DELIVER MY ORDERS AT A SPECIFIC TIME I WANT?
Unfortunately we can only guarantee that the delivery of your orders within the scheduled date. We request all customers to have someone wait and receive for the items on the day of our agreed delivery schedule. In cases that no one will receive the items, please let us know at least a day before the scheduled delivery to avoid incurring charges. Our delivery team will inform you (through sms or phone call) if they are already on their way to lessen the wait time.
THE ITEM I ORDERED IS DIFFERENT FROM THE PICTURES POSTED?
Furniture Manila makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on many factors (i.e. lighting when photo was taken, monitor color settings, etc.). Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your orders, we suggest contacting us by phone or e-mail in order to further assist you.
Please note: We will not be responsible for color variations or measurements that are slightly off as we only acquire these from our suppliers. All Returns will be subject to our Return Policies & Fees. Be sure to let our delivery team know while they are still within your premises, once they leave and you have accepted the item/s; they are considered sold.
We may charge a handling fee for undamaged returned items, 20% of the item price or P1,000, whichever is greater.
DO YOU OFFER WARRANTY?
All products come with a standard manufacturer’s warranty against factory defect. We allow returns for items damaged STRICTLY within 7-days from date of delivery, provided the qualifications are met. Replacement of damaged items due to factory defect will be offered until supplies last, otherwise you can choose another item.* Please click here for more information regarding returns.
No monetary refund shall be given if the chosen item is of lesser value. If item is of higher value, buyer assumes the price difference.
DO YOU CHARGE ASSEMBLY FEES?
Small items are usually delivered assembled, unless instructed otherwise. We may require assembly fees for beds and large wardrobes that are assembled on site.
DO YOU ACCEPT COD (CASH UPON DELIVERY) PAYMENT?
Yes, we do. We offer COD payment for orders Php10,000 and below for deliveries within selected areas in Metro Manila only. This option will automatically be offered in the cart page when your order is qualified for COD payment.
CAN WE REQUEST A DELIVERY DATE FOR COD ORDER?
As much as we want to meet all customer needs, we prioritize orders that are already paid.
That said, we may not be able to accommodate a requested delivery date for COD orders. However, we’ll try to delivery COD orders as soon as possible.
CAN I ASK FOR A REFUND IF YOU CAN’T MEET MY DEADLINE?
No. Due to processing time and traffic, we can’t commit to delivery date or time requests. However, we will always coordinate with you on your delivery date. We have posted estimated delivery lead times per product, please be guided accordingly. If you have a target delivery date, please place your orders ahead of time to ensure that you’ll meet your deadline.
IN STOCK STATUS:
This means that the item is on hand and ready for shipment. Processing starts the next business day. Estimated shipping time around 1-5 business days within Metro Manila. Subject to our current delivery schedule.
Generally this means that the item is not available in stock at our warehouse. Lead time may range from approximately 10-20 business days. Business days counted Mondays through Fridays.
In rare cases, a pre-ordered item may already be sold out. If this happens, we will let you know and would offer you several options to replace the item.
All sofa sets are made to order, lead time is 25-30 business days approximately.
All mattresses on backorder will have the same lead time, 25-30 business days.
All metal products (filing cabinets, lockers, etc.) lead time is 25-30 business days.
Main Office Numbers:
Email us (email@example.com)
Mondays to Saturdays: 10:00am-6:00pm
Sundays and Holidays: CLOSED
Makati Showroom Numbers: