Furniture Manila After-Sales Support
Service Request Form
Use this form to report a product concern for assessment under Furniture Manila’s applicable store warranty and after-sales policies.
7-Day Store Warranty
Factory Defect Assessment
Supporting Documentation Required
Store Warranty
Furniture Manila 7-Day Limited Store Warranty
Furniture Manila provides a limited 7-day store warranty for qualified factory defects, beginning from the date the item is delivered or picked up. Warranty concerns must be reported within the applicable period and remain subject to assessment under our Product Warranty terms.
Read Product Warranty
How You Received the Item
Delivery and Pick-Up Are Assessed Differently
The applicable assessment depends partly on who controlled the transportation and handling of the item before it reached its final destination.
FURNITURE MANILA DELIVERY
Delivered by Furniture Manila
Please provide the delivery date, when the concern was first discovered, and whether any visible issue was reported before the delivery team left.
Customers or their authorized representatives are expected to inspect the item upon delivery and report visible concerns before acceptance whenever reasonably possible.
View Delivery Guidelines
CUSTOMER PICK-UP / AUTHORIZED REPRESENTATIVE / 3PL
Picked Up by You or Your Courier
Qualified factory defects may still be assessed under the applicable store warranty. However, once an item has been inspected, documented, released, and leaves Furniture Manila’s facility, subsequent transportation and handling are outside our control.
Damage caused during customer- or 3PL-arranged loading, transportation, unloading, storage, or handling is not considered a factory defect.
View Pick-Up Guidelines
Assembly & Warranty
Self-Assembly / Third-Party Assembly
If Furniture Manila assembly service is available but declined and the customer chooses Self Assembly or third-party assembly, the Furniture Manila 7-day store warranty will not apply to the item, subject to rights that cannot be waived under applicable law.
Furniture Manila cannot verify or control the assembly, installation, adjustment, tightening, alignment, or handling performed by the customer or a third party.
Before Completing the Form
Please Prepare Complete Supporting Information
Order number
Date of delivery or pick-up
Detailed explanation
Proof of purchase
Full photos of the item
Close-up photos / video
Assessment Process
Submission Does Not Automatically Constitute Approval
Furniture Manila will review the warranty period, order history, product condition, supporting photos and documents, assembly method, and delivery or pick-up circumstances.
Submission of this form does not automatically entitle the customer to a replacement, return, refund, repair, or any particular remedy. The appropriate resolution, if any, will be determined after assessment and in accordance with the applicable policy.