Pick-Up Guidelines
Furniture Manila Customer Guide
Pick-Up Guidelines
Everything you need to know when choosing customer pick-up, from order confirmation and scheduling to inspection, release, transportation, assembly, and warranty coverage.
📍 Pick-Up: Pasay City
📦 Standard: Approx. 10 Business Days
⚡ Priority: Approx. 3–5 Business Days
🛡 7-Day Store Warranty*
Important:
Customer Pick-Up is different from Furniture Manila Delivery.
Once an item has been inspected, documented, released, and leaves our facility,
transportation and handling are already outside Furniture Manila’s control.
Start Here
How Pick-Up Works
1
Place Your Order
Place your order through www.furnituremanila.com and select Pick-Up as your fulfillment method.
2
Order Processing
Your order will be prepared and transferred to our Pasay pick-up facility when applicable.
- Standard Pick-Up: approximately 10 business days
- Priority Pick-Up: approximately 3–5 business days, subject to availability and applicable fees
3
Wait for the Ready for Pick-Up Notice
Please do not proceed to the facility until you receive our official Ready for Pick-Up confirmation.
4
Inspect Your Order
The customer or authorized representative should carefully inspect the item before it leaves our facility.
5
Sign the Pick-Up & Release Acknowledgment
Where applicable, the customer will be required to acknowledge the item condition and the responsibilities associated with customer-arranged transport.
6
Item Release
Once released, responsibility for transportation, handling, securing, unloading, storage, and movement transfers to the customer or the customer’s appointed courier.
Location
Where Do I Pick Up My Order?
📍 Pasay City Pick-Up Facility
Furniture Manila customer pick-up is available in Pasay City.
The complete company address can be found on our website. Full pick-up instructions, directions, schedule, and release requirements will also be sent once the order is confirmed ready for pick-up.
Authorization
Who Can Pick Up the Order?
Customer / Authorized Representative
- Customer personally
- Company employee
- Authorized representative
- Authorized purchasing or logistics personnel
Third-Party Courier / 3PL
- Lalamove
- Transportify
- Grab
- Freight forwarder
- Customer-appointed trucker
- Other logistics providers
Third-Party Pick-Up
If You Are Using Lalamove, Transportify or Another 3PL
A third-party courier appointed by the customer is considered the customer’s
authorized transport representative for purposes of receiving the order.
Customer Must Provide
- Courier / logistics provider
- Rider or driver’s name
- Contact number
- Booking reference, if applicable
- Vehicle details / plate number, where applicable
Important Transport Responsibility
Once the order has been handed over to the customer-appointed courier, Furniture Manila is no longer responsible for transportation, handling, loading conditions, transit damage, unloading, or subsequent movement.
Third-party riders or drivers may not be authorized or qualified to conduct a full furniture inspection.
In such cases, Furniture Manila’s pre-release photos, videos, packaging documentation,
and release records may serve as documentation of the item’s condition upon handover.
Before Release
Inspect the Item Before It Leaves Our Facility
Inspection upon pick-up is extremely important because once an item leaves our facility, damage may occur during transportation or handling that is outside Furniture Manila’s control.
- Correct item / model
- Correct quantity
- Correct color / variant
- No visible scratches
- No visible dents or cracks
- Upholstery is visually acceptable
- No visibly missing or broken components
- Packaging is acceptable
Any visible concern must be reported before the item leaves the facility.
Documentation
Furniture Manila May Document the Release
📷 Product Condition
Photos or video may be taken before packing or release.
📦 Packaging
Packaging and item quantity may be documented before handover.
🚚 Handover
The courier, vehicle, date, time, and loading process may be recorded.
After Release
Customer Responsibility During Transport
Furniture Manila cannot control what happens to the item after pick-up.
Damage occurring during customer-arranged transportation is not considered Furniture Manila delivery damage.
Customer / Courier Responsibility
- Use an appropriately sized vehicle
- Secure the item properly
- Protect the item from rain and moisture
- Avoid improper stacking
- Avoid impact during transit
- Handle carefully during unloading
Examples of Damage Outside Our Control
- Transit damage
- Dropping or dragging
- Improper loading
- Improper securing
- Rain or moisture exposure
- Courier mishandling
- Improper storage after pick-up
Assembly
Assembly Options & Warranty Implications
Furniture Manila Assembly
Where available, customers may avail of Furniture Manila’s assembly service.
Assembly availability and charges depend on the product and service location.
Self Assembly / Third-Party Assembly
If Furniture Manila assembly is declined, the customer assumes responsibility for the item’s assembly, installation, tightening, adjustment, alignment, and handling.
Important Warranty Notice for Self Assembly
If the customer declines Furniture Manila’s available assembly service and elects
Self Assembly or third-party assembly, the item will no longer be covered by
Furniture Manila’s 7-day store warranty, subject to rights that cannot legally be waived.
Store Warranty
Furniture Manila 7-Day Store Warranty
Furniture Manila provides a 7-day store warranty for qualified factory defects and eligible concerns, beginning from the date the item is received or picked up.
This is a Furniture Manila store warranty and is separate from any manufacturer warranty that may apply to a particular product.
Customers should inspect and test their items promptly.
Any qualified concern should be reported within the applicable warranty period.
Not Covered
Store Warranty Exclusions
- Damage after customer pick-up
- Customer-arranged transportation damage
- Courier / 3PL mishandling
- Improper loading or unloading
- Improper assembly
- Self assembly where Furniture Manila assembly was declined
- Third-party assembly
- Misuse or accidental damage
- Normal wear and tear
- Scratches or dents after release
- Stains or upholstery damage after release
- Moisture or heat exposure
- Improper cleaning products
- Unauthorized modification or repair
- Improper storage
- Concerns reported outside the applicable warranty period
After-Sales
If You Need to Report a Concern
If you believe your item has a qualified factory defect, submit a Furniture Manila Service Request within the applicable warranty period.
You may be asked to provide:
- Order number
- Date of pick-up
- Proof of purchase
- Detailed explanation
- Full item photos
- Close-up photos
- Video showing the issue
- Pick-up or release documentation
Submission of a Service Request does not automatically constitute approval for repair, replacement, return, refund, or warranty coverage.
Assessment
Physical Inspection May Be Required
Furniture Manila may require the item to be returned to our facility for physical inspection
before a warranty determination can be made.
For customer pick-up orders, return transportation for inspection is generally the customer’s responsibility unless otherwise specifically approved by Furniture Manila.
Know the Difference
Furniture Manila Delivery vs Customer Pick-Up
| Furniture Manila Delivery | Customer Pick-Up / 3PL | |
|---|---|---|
| Transport controlled by | Furniture Manila until delivery | Customer / customer-appointed courier after release |
| Inspection | Upon delivery | Before leaving Furniture Manila facility |
| Transit risk | Furniture Manila while under our delivery team’s control | Customer / courier after release |
| 3PL handling | Not applicable unless separately arranged | Outside Furniture Manila’s control |
Before You Leave
Pick-Up Checklist
- Correct order verified
- Correct quantity verified
- Visible item condition checked
- Packaging condition checked
- Visible concerns reported before release
- Release documents completed
- Vehicle is appropriate for the item
- Items are safely secured for transport
- Pick-Up / 3PL Waiver completed when required
Customer Acknowledgment
By Choosing Pick-Up
The customer acknowledges that customer pick-up is different from Furniture Manila delivery,
that inspection must be performed before release, and that transportation and handling after
the item leaves Furniture Manila’s facility are outside Furniture Manila’s control.
All returns, service requests, and warranty claims remain subject to Furniture Manila’s published Terms & Conditions, Return Policy, Store Warranty Policy, and applicable law.
Ready to Order?
Browse our complete furniture selection and choose Pick-Up during checkout.
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