Furniture Manila Customer Care
Product Warranty
Furniture Manila provides a limited 7-day store warranty for qualified factory defects. Please review the coverage, exclusions, inspection requirements, and claim process below.
7-Day Store Warranty
Factory Defects Only
Inspection Required
This is a Furniture Manila store warranty.
Unless specifically stated on the individual product page, products sold by Furniture Manila
do not include a separate manufacturer’s warranty. Any manufacturer warranty specifically
provided for a product will be stated separately.
Coverage
Furniture Manila 7-Day Store Warranty
The warranty period begins on the date the customer receives the item through Furniture Manila delivery or customer pick-up.
01
7 Calendar Days
Qualified concerns must be reported within 7 calendar days from receipt or pick-up.
02
Factory Defects
Coverage applies only to qualified manufacturing defects determined after assessment.
03
Subject to Assessment
Submission of a warranty request does not automatically guarantee replacement, repair, return, or refund.
May Be Covered
What May Be Considered a Factory Defect?
The following examples may qualify when the condition is determined to have originated from manufacture and was not caused by transportation, handling, assembly, modification, or use.
Structural Crack
A significant crack in wood or another structural component that was not caused by impact, misuse, transport, or improper care.
Broken Functional Part
A broken component that materially prevents the furniture from being used as intended.
Defective Mechanism
A mechanism that fails under normal intended use and was not damaged through mishandling, modification, improper assembly, or misuse.
Product Characteristics
What Is Not Automatically Considered a Defect?
Furniture is made from natural and manufactured materials that may display reasonable variations in grain, finish, texture, color, and workmanship.
Natural wood grain and eye marks
Natural patterns, knots, grain variations, and similar characteristics inherent in wood.
Minor finish variations
Slight differences in paint, varnish, laminate, texture, or finish that do not materially affect use.
Minor surface marks
Small cosmetic marks or imperfections that do not affect the structural integrity or function of the product.
Material and workmanship variation
Reasonable variations associated with the product’s material, production method, or manufacturing origin.
Minor wrinkling or surface texture
Minor variations caused by finishing, painting, heating, or manufacturing processes.
Minor alignment or finish differences
Slight cosmetic inconsistencies that do not prevent the product from functioning as intended.
Exclusions
What the Store Warranty Does Not Cover
Normal wear and tear
Misuse or improper handling
Accidental damage or impact
Damage during customer-arranged transportation
Improper loading or unloading
Improper assembly
Unauthorized repair or modification
Damage caused while moving the item after receipt
Scratches or dents occurring after acceptance
Stains, spills, or chemical damage
Moisture, rain, heat, or environmental damage
Improper cleaning or maintenance
Improper storage
Commercial misuse beyond intended product use
Concerns reported outside the applicable warranty period
Assembly & Warranty
Your Assembly Option Matters
FURNITURE MANILA ASSEMBLY
Assembly by Our Team
Where Furniture Manila assembly service is availed, our team performs the applicable assembly and the item remains subject to the applicable 7-day store warranty terms.
SELF / THIRD-PARTY ASSEMBLY
Customer Assumes Assembly Responsibility
If Furniture Manila assembly is available but declined and the customer chooses to assemble the product personally or through a third party, Furniture Manila cannot verify the assembly process.
Important Store Warranty Notice
If Furniture Manila assembly is available but declined, the Furniture Manila 7-day store warranty
will not apply once the item is self-assembled or assembled by a third party,
subject to rights that cannot be waived under applicable law.
Receiving Your Order
Delivery and Pick-Up Have Different Responsibilities
FURNITURE MANILA DELIVERY
Inspect Before the Crew Leaves
The customer or authorized representative should inspect the merchandise immediately upon delivery.
Visible concerns should be reported and documented before the delivery team leaves whenever reasonably possible.
CUSTOMER PICK-UP / 3PL
Inspect Before the Item Leaves Our Facility
Once the item is released and transported by the customer, representative, or customer-appointed courier, transportation and handling are outside Furniture Manila’s control.
Damage occurring during customer-arranged transport, loading, unloading, or subsequent handling is not covered as a factory defect.
Upon Receipt
Inspect Your Furniture Thoroughly
Early inspection makes it easier to identify whether a concern existed at the time of receipt or developed later through transport, assembly, handling, storage, or use.
Correct item and model
Correct quantity
Correct color / variant
Visible scratches or dents
Cracks or broken components
Missing parts
Upholstery condition
Assembly condition
Moving parts / mechanisms
Warranty Claim Process
How to Report a Warranty Concern
Submit a Service Request as soon as you discover a possible qualified factory defect.
01
Submit Request
Complete the Furniture Manila Service Request Form.
02
Provide Evidence
Upload clear photos, close-ups, video where applicable, and proof of purchase.
03
Assessment
Our team reviews the order history, item condition, warranty status, and supporting evidence.
04
Resolution
If the concern qualifies, Furniture Manila will advise the appropriate resolution.
Please Prepare the Following
Order number
Date of delivery / pick-up
Proof of purchase
Full photo of the item
Close-up photos of concern
Video, when applicable
Physical inspection may be required.
Certain concerns cannot be properly evaluated through photographs or videos alone.
Furniture Manila may require the product to be made available or returned for physical inspection
before a warranty determination can be completed.
Made-to-Order Products
Made-to-Order Items Are Not Returnable for Change of Mind
Because made-to-order products are specifically produced or prepared for the customer’s order, they are not returnable for preference changes, incorrect customer selection, or change of mind. Qualified manufacturing defects remain subject to assessment under applicable warranty terms and law.
Know the Difference
Warranty vs. Return Policy
PRODUCT WARRANTY
Factory Defect Concerns
Covers qualified manufacturing defects within the applicable Furniture Manila store warranty period.
RETURN POLICY
Other Return Requests
Requests unrelated to manufacturing defects are governed separately by Furniture Manila’s Return Policy.
View Return Policy
Furniture Manila’s store warranty and internal policies are intended to define our standard after-sales
procedures and do not exclude rights or remedies that cannot legally be waived under applicable Philippine law.
Each claim may be reviewed based on the facts, product condition, documentation, and applicable legal requirements.
After-Sales Support
Need to Report a Product Concern?
Submit a Service Request promptly and provide complete photos, documentation, and information so our team can properly assess your concern.
Submit Service Request