Product Status
FURNITURE MANILA | SHOPPING INFORMATION
Product Availability & Stock Status
Understand our product availability classifications, supplier lead times, and how merchandise is prepared before delivery or pick-up.
Understanding Product Availability
Furniture Manila offers a wide selection of home and office furniture sourced from local inventory, partner suppliers, and manufacturers. Because products may be stored in different locations or require additional preparation, not all merchandise is available for immediate delivery or collection.
Each product page displays an availability status to help customers understand whether an item is currently in inventory, requires a supplier transfer, or must be produced upon order. These classifications provide an indication of the merchandise’s availability and preparation requirements before fulfillment.
Important: Product Availability Is Not the Same as Delivery Time
A product’s availability status indicates its inventory or preparation requirements. It does not guarantee immediate delivery, same-day collection, or a specific delivery date. Once the necessary preparation is completed, the order must still undergo the applicable fulfillment and scheduling procedures. Customers should refer to our Order Processing & Delivery Lead Time guidelines for the applicable delivery estimates and service options.
01. Our Product Availability Statuses
Furniture Manila uses three primary classifications to describe the current availability of merchandise. These labels help customers identify which products are available in inventory, which require additional sourcing, and which must undergo production before fulfillment.
IN STOCK
Available Inventory
An item marked IN STOCK is currently listed as available in inventory and does not ordinarily require a new production order. However, the merchandise may still require allocation, inspection, preparation, assembly arrangements, or transfer to the designated fulfillment location before it can be released for delivery or pick-up.
Although the product is listed as available, this does not necessarily mean that the merchandise is physically located at our Pasay logistics facility or that it can be collected immediately. Orders must still undergo the applicable processing and scheduling procedures.
What customers should expect: In Stock items are generally ready to enter the normal order fulfillment process, subject to inventory verification. Delivery and pick-up schedules remain subject to the applicable service lead time and logistics confirmation.
AVAILABLE
Supplier Inventory / Transfer Required
An item marked AVAILABLE is merchandise that may be sourced from our partner suppliers or other inventory locations. These products are not necessarily physically available at our Pasay logistics facility and may require additional transportation and preparation before they can be released for fulfillment.
Once an order is confirmed, the merchandise may need to be transferred from the supplier to our logistics facility. Upon arrival, the item may undergo inventory verification, inspection, and other necessary preparation procedures before delivery or pick-up can be scheduled.
ESTIMATED SUPPLIER TRANSFER / PREPARATION
5–10 Business Days
This represents the estimated availability and preparation period for applicable products. Actual timelines may vary depending on supplier inventory, transfer schedules, transportation conditions, and product-specific requirements. This estimate should not be interpreted as a guaranteed delivery date.
MADE TO ORDER
Production / Special Procurement Required
An item marked MADE TO ORDER requires manufacturing, production, or special procurement after the order has been confirmed. These products are not immediately available for delivery or collection because they must first complete the applicable production or sourcing process.
Production timelines depend on the product, manufacturer, materials, specifications, and current production schedule. Customers should review the estimated production lead time indicated on the individual product page before placing their order.
ESTIMATED PRODUCTION PERIOD
Varies by Product
Some made-to-order products may require approximately 30 business days or longer, depending on the manufacturer’s requirements. The applicable production period will be indicated on the product page or confirmed during order processing. Delivery scheduling follows once production, transfer, and the necessary preparation procedures have been completed.
02. Category-Specific Availability Lead Times
Certain furniture categories may require additional procurement or production time, particularly when the selected model, size, color, or configuration is not immediately available. The following estimates serve as general guidelines for products requiring additional sourcing or production.
These estimates do not automatically apply to every product within the listed categories. Actual availability depends on the specific model, current inventory, supplier confirmation, and applicable production requirements. Customers should always refer to the individual product listing for the most relevant availability information.
03. How Product Availability Is Confirmed
Product availability is checked as part of the order processing procedure. The availability displayed on our website reflects the latest information available to Furniture Manila but may change due to supplier inventory movements, simultaneous purchases, or other operational factors.
Step 1 — Order Placement
Customers select their preferred merchandise and complete checkout through the Furniture Manila website. An automated order confirmation is sent to the registered email address after the order has been submitted.
Step 2 — Payment Verification
Payment is verified according to the selected payment method and applicable order requirements. Orders requiring advance payment proceed to fulfillment after successful payment verification and confirmation.
Step 3 — Inventory Confirmation
Our team confirms product availability and coordinates any required supplier transfer, inventory allocation, or production arrangements. If there are material changes affecting the availability of an ordered product, the customer will be informed accordingly.
Step 4 — Order Preparation
Once the merchandise is available, the order undergoes the necessary preparation and fulfillment procedures before delivery or pick-up scheduling. Customers will receive the applicable notification when their order is ready for the next stage.
04. What Happens if an Item Becomes Unavailable?
Although Furniture Manila regularly updates its product listings, there may be instances when merchandise becomes unavailable after an order has been placed. This may occur because of supplier stock changes, discontinued models, inventory discrepancies, or other circumstances affecting product availability.
If the ordered merchandise cannot be supplied, our team will contact the customer to explain the situation and discuss the available options.
Alternative Merchandise
Where suitable, Furniture Manila may recommend another product with comparable specifications, dimensions, or functionality. Any proposed substitution will be presented to the customer for approval before proceeding. Price differences, if applicable, will be communicated accordingly.
Refund for Unavailable Merchandise
If the ordered merchandise cannot be supplied and the customer does not wish to accept an alternative, a refund may be arranged for the unavailable item in accordance with the applicable payment and refund procedures. Processing timelines may vary depending on the original payment method and the financial institution involved.
05. Orders Containing Multiple Products
Customers purchasing several products should consider that individual items may have different availability statuses and preparation requirements. Some merchandise may already be in inventory, while other items may require supplier transfers or production before they can be released.
Example: An Order With Different Availability Statuses
A customer purchases an office chair marked IN STOCK, a filing cabinet marked AVAILABLE, and a sofa set marked MADE TO ORDER.
In this situation, the order will generally follow the product requiring the longest preparation or production period. Delivery scheduling will proceed once all merchandise is ready for fulfillment, unless a separate arrangement has been approved.
Customers who prefer separate deliveries may inquire about split fulfillment arrangements. Approval is subject to product availability, operational feasibility, and additional delivery charges where applicable.
06. Delivery & Pick-Up Scheduling
Product availability is only one part of the fulfillment process. After merchandise has been allocated and prepared, the order must still be scheduled for delivery or authorized collection. The applicable delivery or pick-up lead time depends on the customer’s selected service, merchandise availability, and operational requirements.
STANDARD METRO MANILA DELIVERY / PICK-UP
10–15 Business Days
Standard delivery and pick-up services generally follow an estimated lead time of 10–15 business days, subject to merchandise availability, preparation requirements, and logistics scheduling. This estimate does not override longer production or special procurement timelines indicated for individual products.
PRIORITY METRO MANILA DELIVERY / PICK-UP
2–5 Days
Priority service provides expedited fulfillment for eligible orders, subject to product availability, operational feasibility, scheduling confirmation, and applicable service fees. Customers with a specific delivery deadline are encouraged to request confirmation of Priority Delivery availability before completing their purchase.
Important: Delivery estimates are not guaranteed arrival dates. Free delivery orders are scheduled according to available routes and may exceed the standard 10–15 business-day lead time. Provincial deliveries and third-party cargo shipments follow separate scheduling arrangements.
07. Important Information for Pick-Up Orders
Furniture Manila operates a logistics facility in Pasay City for order preparation, dispatch, and scheduled merchandise collection. The facility is not a walk-in retail showroom, and products listed on our website are not necessarily available for immediate viewing or collection.
Wait for Your Ready for Pick-Up Notification
Customers must wait for the official Ready for Pick-Up notification before arranging collection. An order confirmation or payment receipt does not automatically mean that the merchandise is ready for release.
Confirmed pick-ups are generally scheduled between 2:00 PM and 4:00 PM, subject to the instructions provided by our logistics team. Unscheduled visits and collections cannot be accommodated.
08. Frequently Asked Questions
Does IN STOCK mean the item is ready for immediate delivery?
No. IN STOCK indicates inventory availability. The merchandise may still require allocation, preparation, inspection, and delivery scheduling. Customers should refer to the applicable delivery or pick-up lead time rather than assuming that an In Stock item can be released immediately.
Why does an AVAILABLE item require additional time?
AVAILABLE items may be stored with partner suppliers or at other inventory locations. Additional time may be required to transfer the merchandise to our logistics facility, verify its condition, and complete the necessary preparation before fulfillment.
Can I request Priority Delivery for an AVAILABLE item?
Yes. Customers may inquire about Priority Delivery for AVAILABLE items. However, expedited fulfillment depends on whether the merchandise can be transferred and prepared within the requested period. Priority requests are subject to confirmation and cannot be guaranteed solely based on the product’s availability label.
Are MADE TO ORDER products available for immediate collection?
No. Made-to-order merchandise must first complete the applicable production or procurement process before it can be prepared for delivery or pick-up. The production lead time depends on the specific product and manufacturer’s requirements.
Can product availability change after I place an order?
Yes. Inventory availability may change due to supplier stock movements, simultaneous purchases, discontinued products, or other operational circumstances. Our team will contact the customer if a material availability change affects the confirmed order.
What happens if one item in my order has a longer lead time?
Orders containing multiple products generally follow the item requiring the longest preparation or production period. Separate fulfillment may be requested, subject to approval, operational feasibility, and applicable additional charges.
How can I check the status of my order?
Customers may check their order information through Furniture Manila’s online tracking page. Order notifications and relevant updates are also sent to the email address registered during checkout.
Important Availability Reminders
All product availability statuses and lead times are estimates based on the latest available inventory and supplier information. Actual availability may vary depending on stock confirmation, supplier transfers, production schedules, and operational requirements. Delivery and pick-up arrangements remain subject to the applicable fulfillment procedures. Furniture Manila will coordinate with customers if material changes affect their confirmed orders. All purchases remain subject to the applicable Terms and Conditions and Philippine consumer protection laws.
Find the Right Furniture for Your Space
Browse our collection and check each product’s current availability before placing your order.