Changing or Cancellation of orders
FURNITURE MANILA · CUSTOMER POLICIES
Order Changes &
Cancellation Policy
Need to modify or cancel your order? Please review the applicable
request periods, store credit conditions, and important restrictions
before submitting your request.
24 Hours
ONLINE ORDERS
Submit requests for changes or cancellation within 24 hours
from the time of purchase.
Same Day
IN-STORE ORDERS
Requests must be submitted on the same calendar date
as the in-store purchase.
Store Credit
APPROVED CANCELLATIONS
Eligible deposits and payments are converted to store credit,
subject to the restrictions below.
01. General Policy
Furniture Manila processes orders based on the products, quantities,
specifications, and fulfillment arrangements confirmed at checkout.
Customers who wish to modify or cancel an order must submit their
request within the applicable period:
- Online purchases: Within 24 hours from the time of purchase.
- In-store purchases: On the same calendar date as the purchase.
Requests are subject to review and approval based on the order’s
processing status, product classification, and applicable conditions.
Important: Sending a cancellation or modification request
does not automatically cancel an order. The order remains active
unless Furniture Manila confirms approval of the requested change.
does not automatically cancel an order. The order remains active
unless Furniture Manila confirms approval of the requested change.
02. Changing an Existing Order
Requests to change product models, colors, quantities, or other
order details must be submitted within the applicable request period.
To request a change, email
hello@furnituremanila.com
and provide:
- Your order number
- The item or order details you wish to change
- The replacement product or revised specifications requested
- Your contact information
All changes are subject to product availability and approval.
Any approved modification may affect the original estimated
delivery lead time.
If the replacement item has a higher price, the applicable
difference must be settled before the revised order can proceed.
If an approved modification results in a lower order value,
the eligible price difference will be converted to store credit.
03. Order Cancellation
Cancellation requests must be submitted within the applicable
period stated in Section 01.
Where cancellation is approved under our voluntary cancellation
policy, eligible deposits or payments will be converted into
Furniture Manila store credit rather than refunded in cash.
Requests received outside the permitted period may be declined,
particularly where the order has already been processed,
allocated, committed to a supplier, or prepared for fulfillment.
SPECIAL ORDER CONDITIONS
04. Made-to-Order Products
Made-to-order products are subject to additional restrictions
because they are produced or sourced according to specific
order requirements.
Once the applicable cancellation period has passed,
made-to-order items are no longer eligible for voluntary
cancellation.
Deposits and payments for made-to-order products are
non-refundable, non-transferable, and cannot be
converted into store credit, subject to applicable law.
05. Deposits & Store Credits
Under our voluntary order cancellation and modification policy:
- Eligible payments for approved cancellations are converted to store credit.
- Eligible price differences arising from approved order changes are converted to store credit.
- Security deposits are non-refundable, subject to applicable law.
- Made-to-order payments are subject to the separate restrictions in Section 04.
Store credit issuance is subject to confirmation and approval
by Furniture Manila.
06. How to Submit a Request
STEP 01
Check Eligibility
Confirm that your request falls within the applicable
cancellation or modification period.
STEP 02
Email Your Request
Send your order number and requested changes to
hello@furnituremanila.com.
STEP 03
Await Confirmation
Our team will review the request and advise whether
the change or cancellation can be accommodated.
07. Important Clarification
This policy applies primarily to customer-requested changes
and voluntary cancellations, including changes of mind,
ordering mistakes, and changes in purchasing requirements.
Requests involving defective products, incorrect fulfillment,
or other circumstances where customers may have remedies
under applicable consumer protection laws will be assessed
separately in accordance with those laws and the relevant
Furniture Manila policies.
NEED TO CHANGE YOUR ORDER?
Submit Your Request
Please include your order number and complete details.
Requests will be reviewed according to the applicable policy
and current order status.
Furniture Manila · The Filipino Mall Corporation