Return Policy
Furniture Manila Customer Care
Return Policy
Changed your mind or need to request an eligible return? Please review the conditions below before submitting a request. Product defects follow our separate Product Warranty and Service Request process.
Request Within 7 Days
Unused & Unassembled
Original Packaging Required
Before You Continue
Is the Item Defective or Damaged?
Do not use the standard return process for a possible factory defect, incorrect item, missing component, or delivery-related concern. These require assessment through our Service Request process.
Eligibility
When May a Return Be Requested?
A standard return request must meet all applicable conditions below. Submission does not automatically guarantee approval.
01
Within 7 Days
The request must be made within 7 calendar days from delivery or pick-up.
02
Unused
The item must not have been used, installed, modified, damaged, or altered.
03
Unassembled
Standard returns are available only for items that remain unassembled.
04
Original Packaging
Original box, packaging, accessories, hardware, and included materials must be complete.
Proof of purchase is required.
Furniture Manila may also require the applicable Sales Invoice,
order details, photos of the item’s current condition, and other
supporting information before approving a return.
Exclusions
Items Not Eligible for Standard Return
The following are generally excluded from voluntary or change-of-mind returns. This section does not eliminate assessment of a qualified factory defect under the Product Warranty.
Made-to-order or customized products
Personalized products
Clearance / final-sale items where identified as non-returnable
Bedding, pillows, cushions, and similar hygiene-sensitive products
Appliances where specifically excluded
Products specifically marked Non-Returnable
Used products
Assembled products
Modified or altered products
Products without original packaging
Products damaged after receipt
Returns sent without prior authorization
Customer Selection
Change of Mind, Size, Color or Preference
Requests arising from change of mind, preference, incorrect customer selection, or failure to verify dimensions, color, specifications, or suitability are not treated as product defects. Any discretionary return request remains subject to all eligibility requirements, exclusions, applicable fees, and Furniture Manila approval.
Customer Pick-Up
Pick-Up Orders Require Separate Assessment
Customers and authorized representatives are expected to inspect items before they leave Furniture Manila’s facility.
Once the item has been inspected, documented, released, and transported by the customer, representative, or customer-appointed courier, subsequent transportation and handling are outside Furniture Manila’s control.
Damage occurring during customer- or 3PL-arranged loading, transportation, unloading, storage, or handling is not considered a factory defect. A genuine factory-defect concern, however, may still be submitted for assessment under the applicable Product Warranty.
Read Pick-Up Guidelines
Assembly
Self-Assembly / Third-Party Assembly
If Furniture Manila assembly service is available but declined and the customer chooses Self Assembly or third-party assembly, the Furniture Manila 7-day store warranty will not apply to the item, subject to rights that cannot be waived under applicable law.
Assembled products are also not eligible for standard change-of-mind returns.
Fees
Approved Return Fees
RESTOCKING FEE
20% or ₱1,000
Whichever amount is higher, for approved standard returns where applicable.
ORIGINAL DELIVERY
Non-Refundable
Original delivery, pick-up-related, assembly, and other completed service charges are generally non-refundable.
RETURN TRANSPORT
Customer’s Account
Return transportation is generally arranged and paid by the customer unless Furniture Manila approves otherwise.
Approved Standard Returns
Store Credit
Approved standard returns are generally resolved through Furniture Manila store credit after the returned item has been received, inspected, and cleared.
Applicable restocking charges, delivery/service fees, return transportation, and other applicable deductions may be taken into account before the final store-credit amount is determined.
Important
Store credit is different from a cash refund.
Monetary refunds are handled separately when required by the transaction, expressly approved by Furniture Manila, or required under applicable law.
Process
How to Request a Return
01
Contact Furniture Manila
Provide your order number and explain the reason for the requested return.
02
Eligibility Review
We will review the request, product condition, order history, and return eligibility.
03
Return Authorization
Do not return the item until Furniture Manila provides return instructions or authorization.
04
Inspection & Resolution
Returned merchandise is inspected before the applicable store credit or other approved resolution is finalized.
Do not send or deliver an item back without prior approval.
Furniture Manila may refuse items returned without authorization,
adequate documentation, or compliance with the applicable return requirements.
Know the Difference
Return Request vs. Warranty Claim
RETURN POLICY
Non-Defective Item
Applies to an otherwise non-defective item where the customer is requesting an eligible return and all return requirements are satisfied.
PRODUCT WARRANTY
Possible Factory Defect
Possible factory defects are assessed separately under Furniture Manila’s 7-day limited store warranty.
Submit Service Request
Furniture Manila’s Return Policy describes our standard return procedures and does not
exclude rights or remedies that cannot legally be waived under applicable Philippine law.
Requests may be evaluated based on the circumstances of the transaction, product condition,
supporting documentation, and applicable legal requirements.
Need Help?
Is There Something Wrong With Your Item?
If you believe your item has a factory defect, was delivered incorrectly, or has another product-related concern, please use our Service Request Form instead.
Submit Service Request