FURNITURE MANILA | ORDER TRACKING
Track Your Order
Stay informed about your Furniture Manila purchase. Enter your order details below to check the latest recorded status of your order.
Check Your Order Status
Enter the Order ID and billing email address used when placing your order.
Your Order ID can be found in your order confirmation email. Use the same billing email address entered during checkout.
Where Can I Find My Order ID?
Your Order ID is included in the order confirmation email sent after checkout. It may also be available in the Orders section of your Furniture Manila account. If you cannot locate the confirmation email, check your spam or junk folder. The billing email must match the email address associated with your order.
Understanding Your Order Status
Your tracking results reflect the latest order information recorded in Furniture Manila’s system. The following guide explains common stages of the order fulfillment process. Not every order will display all stages, and the exact status names may vary depending on the order type.
01
Order Received
Your order has been successfully submitted through our website. An automated confirmation email has been sent to your registered email address. At this stage, payment may still be pending verification.
02
Payment Confirmation
For orders requiring advance payment, the transaction must be successfully verified before processing begins. A payment screenshot or order acknowledgment alone does not automatically confirm that payment has been received and recorded.
03
Order Processing
Your order is undergoing inventory confirmation, supplier coordination where applicable, merchandise allocation, and other preparation procedures. Products requiring supplier transfers or production may have additional preparation lead times.
04
Preparing for Fulfillment
Your merchandise is being prepared for delivery or scheduled pick-up. This may include inspection, packing, assembly arrangements, or other applicable fulfillment requirements.
05
Delivery or Pick-Up Scheduling
Once your order is ready for fulfillment, our logistics team coordinates the applicable delivery or collection arrangement. Customers will receive the relevant notification when scheduling details have been confirmed.
06
Completed
Your order has been recorded as completed in our system. Depending on the order type and fulfillment workflow, this generally indicates that the order has reached its completed fulfillment stage.
When Can I Expect My Order?
Delivery and pick-up timelines depend on the selected fulfillment service, merchandise availability, and applicable preparation requirements. The estimates below apply to eligible Metro Manila orders.
STANDARD DELIVERY / PICK-UP
10–15 Business Days
Standard Metro Manila delivery and pick-up generally follow an estimated lead time of 10–15 business days, subject to inventory availability, supplier preparation, and logistics scheduling. Longer production or special procurement periods may apply to certain products.
PRIORITY DELIVERY / PICK-UP
2–5 Days
Priority service may be available for eligible orders, subject to stock availability, operational feasibility, confirmed scheduling, and applicable service fees. Priority fulfillment is not automatically available for every product or delivery location.
Important Delivery Reminder
The estimated delivery period is not a guaranteed arrival date. Free delivery orders are scheduled according to available delivery routes and may exceed the standard 10–15 business-day lead time. Provincial deliveries and third-party cargo shipments follow separate scheduling arrangements.
For Customers Collecting Their Orders
Furniture Manila offers scheduled order collection from our Pasay logistics facility. Customers must wait for the official Ready for Pick-Up notification before arranging collection. An order confirmation or payment receipt does not automatically mean that the merchandise is ready for release.
Our Pasay location operates as a logistics facility for order preparation, dispatch, and scheduled collection. It is not a walk-in retail showroom.
View Pick-Up GuidelinesFrequently Asked Questions
I placed an order but have not received an update. What should I do?
First, check your order status using the tracking form above. You may also review your order confirmation email and any subsequent notifications sent to your registered email address.
If your order remains within the applicable processing or delivery lead time, it may still be undergoing inventory preparation or scheduling.
Does Order Processing mean my item is ready for delivery?
Not necessarily. Order Processing may include inventory confirmation, supplier transfers, merchandise preparation, and other fulfillment requirements. Delivery scheduling follows once the necessary preparation has been completed.
Why is my order still processing after payment?
Payment confirmation allows an eligible order to proceed to processing, but merchandise may still require supplier coordination, inventory allocation, inspection, or other preparation before fulfillment.
View Product Availability GuideCan I request an exact delivery date or time?
Delivery schedules depend on confirmed route availability and operational requirements. Customers may communicate scheduling preferences, but exact delivery times cannot be guaranteed.
Customers with urgent requirements may inquire about Priority Delivery, subject to availability and applicable charges.
My order contains multiple items. Will they arrive together?
Orders containing multiple products generally follow the item requiring the longest preparation or production period. Separate deliveries may be requested, subject to operational feasibility, approval, and additional delivery charges.
Why is my tracking information not updating?
The tracking page displays the latest order information recorded in our system. Some internal preparation and logistics activities may occur without a separate customer-visible status change.
If you require clarification, please contact customer support and provide your Order ID.
Can I collect my order if it is marked Processing?
No. Customers must wait for the official Ready for Pick-Up notification before arranging collection. Orders marked Processing are not necessarily ready for release.
View Pick-Up GuidelinesWhat if I entered the correct Order ID but cannot track my order?
Check that you entered the correct Order ID and the same billing email address used during checkout. If the information still cannot be retrieved, contact customer support for assistance.
Need Help With Your Order?
If you have questions about payment verification, order preparation, delivery arrangements, or pick-up scheduling, our customer support team can assist you. Please provide your Order ID when contacting us.
Customer Support Hours: Monday–Saturday, 10:00 AM–5:00 PM
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