WHAT IS THE BEST WAY TO CONTACT YOU?

The best way to contact us is thru EMAIL, LIVE CHAT, or through our Facebook Messenger. We prefer these methods so we may document the conversation that transpired and avoid miscommunication.

See our Contact Us section.

DO YOU HAVE A SHOWROOM? CAN I PICK UP MY ORDER?

We don’t have a showroom yet, but a Studio location will be available by the 4th quarter of 2026. Get updates on our social media accounts: Facebook and Instagram.

In the meantime, our Office+Studio has a few items currently on display, click this link: www.FurnitureManila.com/Studio.

Pickups and priority pickups are also available at The Filipino Mall Corp., Interior Gate, YSL Building, 2195 Leveriza St., Pasay City (Mondays to Saturdays, 10:00 AM – 5:00 PM; closed on Sundays and holidays).

HOW DO I REQUEST A QUOTATION OR PROFORMA INVOICE?

You can generate a formal quotation (Proforma Invoice) automatically through our website. Here’s how:

1. Select your items: Go to www.furnituremanila.com.ph and add all desired items and quantities to your Shopping Cart.
2. Go to Cart: Click the cart icon and select “View Cart” or “Checkout.”
3. Enter your details: Fill in your name (or Company Name) and the shipping address. Our system requires this to calculate delivery fees and taxes.
4. Select a payment method: Choose Bank Transfer, Remittance, or Cash. This allows you to continue the checkout without immediate payment.
5. Select a shipping method: Choose your preferred delivery or pickup option.
6. Complete the checkout: This generates the order in our system.

How to get your document:

• Via email: A Proforma Invoice is automatically sent to your registered email address immediately after checkout.
• Via chat: If you don’t receive the email, send us your Order Number through Messenger or Live Chat and we’ll send the Proforma Invoice to you directly.

For bulk or corporate inquiries, you may also email us. See our Contact Us section.

DO YOU OFFER DISCOUNTS?

Yes, we do give discounts for bulk items; depending on the item, usually a minimum of 12 pcs per SKU. Please email us for more information.

DO YOU DELIVER NATIONWIDE?

We deliver within Metro Manila and nearby provinces, with Priority Delivery for Metro Manila and select areas in Luzon. Availability is shown at checkout.

We also ship to Visayas and Mindanao via our partner third-party (3PL) cargo companies. To receive a quotation:

1. Add your items to the cart and proceed to checkout.
2. Select “3PL Cargo Handling Fee ONLY (Final Quote to Follow)” as your shipping option.
3. Complete the checkout. We’ll email you a final quote.

Your final quote will include:

• The 3PL partner cargo companies that can deliver to your shipping area
• Additional options the cargo company may offer, such as crating
• Whether the cargo fee is separate from or included in the handling fee

Payment is made directly to us via bank transfer or QR.

HOW LONG WILL DELIVERY TAKE?

Our estimated delivery lead times within Metro Manila will depend on product status. For deliveries outside Metro Manila, give an additional of at least 3 business days to a week, depending on your location.

IN STOCK STATUS: 2-5 business days
PREORDER STATUS: 10-15 business days
SOFA SETS (MTO): 25-30 business days
MATTRESSES (MTO): 25-30 business days
METAL PRODUCTS: 25-30 business days

Business Days are counted from Mondays to Fridays*

*Excluding Holidays.

⚡ Need it sooner? We also offer priority delivery to Metro Manila and some areas within Luzon. Availability will be automatically shown upon checkout.

Lead times for shipments to Visayas and Mindanao depend on the 3PL cargo company you choose.

CAN YOU DELIVER MY ORDERS AT A SPECIFIC TIME I WANT?

Unfortunately we can only guarantee that the delivery of your orders within the scheduled date. We request all customers to have someone wait and receive for the items on the day of our agreed delivery schedule. In cases that no one will receive the items, please let us know at least a day before the scheduled delivery to avoid incurring charges. Our delivery team will inform you (through sms or phone call) if they are already on their way to lessen the wait time.

THE ITEM I ORDERED IS DIFFERENT FROM THE PICTURES POSTED?

Furniture Manila makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on many factors (i.e. lighting when photo was taken, monitor color settings, etc.). Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your orders, we suggest contacting us by phone or e-mail in order to further assist you.

Please note: We will not be responsible for color variations or measurements that are slightly off as we only acquire these from our suppliers. All Returns will be subject to our Return Policies & Fees. Be sure to let our delivery team know while they are still within your premises, once they leave and you have accepted the item/s; they are considered sold.

We may charge a handling fee for undamaged returned items, 20% of the item price or P1,000, whichever is greater.

DO YOU OFFER WARRANTY?

All products come with a standard manufacturer’s warranty against factory defect. We allow returns for items damaged STRICTLY within 7-days from date of delivery, provided the qualifications are met. Replacement of damaged items due to factory defect will be offered until supplies last, otherwise you can choose another item.* Please click here for more information regarding returns.

No monetary refund shall be given if the chosen item is of lesser value. If item is of higher value, buyer assumes the price difference.

DO YOU CHARGE ASSEMBLY FEES?

Small items are usually delivered assembled, unless instructed otherwise. Assembly options, if available, will be shown in each product page’s dropdown. Please choose On-Site Assembly if you need it.

Please note that On-Site Assembly is only available within Metro Manila and selected Luzon areas.

CAN I ASK FOR A REFUND IF YOU CAN’T MEET MY DEADLINE?

No. Due to processing time and traffic, we can’t commit to delivery date or time requests. However, we will always coordinate with you on your delivery date. We have posted estimated delivery lead times per product, please be guided accordingly. If you have a target delivery date, please place your orders ahead of time to ensure that you’ll meet your deadline.

IN STOCK STATUS:
This means that the item is on hand and ready for shipment. Processing starts the next business day. Estimated shipping time is 2-5 business days within Metro Manila. Subject to our current delivery schedule.

PREORDER STATUS:
Generally this means that the item is not available in stock at our warehouse. Lead time may range from approximately 10-15 business days. Business days counted Mondays through Fridays.
In rare cases, a pre-ordered item may already be sold out. If this happens, we will let you know and would offer you several options to replace the item.

All sofa sets are made to order, lead time is 25-30 business days approximately.
All mattresses on backorder will have the same lead time, 25-30 business days.
All metal products (filing cabinets, lockers, etc.) lead time is 25-30 business days.