Frequently Asked Questions

WHAT IS THE BEST WAY TO CONTACT YOU?

The best way to contact us is thru EMAIL (sales@furnituremanila.com) or via CHAT. We prefer this method so we can have a record of the conversation that transpired and avoid miscommunications and/or order conflicts.

DO YOU HAVE A SHOWROOM?

Yes, we have showroom.

CAN I DROP BY YOUR OFFICE THEN?

Yes you may. Please contact us to check what models are available on display.

HOW ABOUT I DROP BY YOUR WAREHOUSE?

Unfortunately, for security reasons, we do not allow customers to view items from our warehouse. Since most items are boxed up, you still can’t view the items properly.

HOW DO I REQUEST A QUOTATION?

You may automatically download quotations from our website. To do this, simply add the items to cart. When you have placed all the items you’d like to include in the quotation, you may click the ‘download quote’ button on the cart page and this will generate a pdf file for the items you have selected.

IS THAT THE LAST PRICE FOR THE ITEM YOU QUOTED?

Yes, prices listed on the site and quoted through emails are fixed. We do give discounts for bulk items, please send your requests throughsales@furnituremanila.com

CAN I PAY THE DOWNPAYMENT AT YOUR OFFICE?

Yes. However, if you wish to pay via credit card, full amount will be required.

HOW LONG WILL DELIVERY TAKE?

It depends on the item availability and our current delivery schedule, some items can be delivered the next business day, some items may take 6-8 business days to be delivered within Metro Manila.

Sofa sets are made to order, except for the imported sofas which are readily available. Sofa sets have at least 20-25 business days lead time for production.

CAN YOU DELIVER MY ORDERS AROUND THE TIME I WANT?

Unfortunately we can only guarantee that the delivery of your orders will arrive within a scheduled date. We request all customers to have someone wait and receive for the items on the day of our agreed delivery schedule. In case, no one will receive the items please let us know at least a day before the scheduled delivery to avoid incurring charges. You can request our delivery team to inform you (through sms or phone call) if they are already on their way to lessen the wait time.

THE ITEM I ORDERED IS DIFFERENT FROM THE PICTURES POSTED?

Furniture Manila makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on many factors (i.e. lighting when photo was taken or your monitor color settings). Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your orders, we suggest contacting us by phone or e-mail in order to further assist you.

Please note: We will not be responsible for color variations or measurements that are slightly off as we only acquire these from our suppliers. All Returns will be subject to our return policies & fees. Be sure to make your case while our delivery team is still within your premises, once they leave and you have accepted the item/s; they are considered sold. We charge a handling fee for returned items, 10% of the item price or P500, whichever is greater; plus the delivery charge.

DO YOU OFFER WARRANTY?

All products come with a standard warranty against manufacturers defect. We allow returns for items damaged within 3-days from date of delivery. Replacement of damaged items due to factory defect will be offered until supplies last, otherwise you can choose another item.*

No monetary refund shall be given if the chosen item is of lesser value. If item is of higher value, you shall pay the price difference.

WILL THE FURNITURE REQUIRE ASSEMBLY?

We deliver and assemble all items, unless instructed otherwise. We assemble the beds and large wardrobes on site.

IN STOCK STATUS:
This means that the item is on hand and ready for shipment. Processing starts the next business day. Estimated shipping time around 1-5 business days within Metro Manila. Subject to our current delivery schedule.

AVAILABLE ON BACKORDER STATUS:
Generally this means that the item is not available in stock at our warehouse. Lead time may range from approximately 5-10 business days. Business days counted Mondays through Fridays.
In rare cases, a backordered item may already be sold out. If this happens, we will let you know and would offer you several options to replace the item.

All sofa sets are made to order, lead time is 25-30 business days approximately.
All mattresses on backorder will have the same lead time, 25-30 business days.
All metal products (filing cabinets, lockers, etc.) lead time is 25-30 business days.

How does the Lowest Price Guarantee Work?
We are confident you will find we have the lowest Internet prices. However, if you happen to come across a lower price online for the exact same item, we will beat it by a Php100-Php500.

Please send us the link or formal quotation from our competitor for verification. We reserve the right to check & verify the advertised price as well. You may also send us a photo of the advertised price and we will surely beat their price.

As we have this lowest price guarantee, there is no need to haggle.

STRICTLY NO HAGGLING.

WHOLESALE PRICE AVAILABLE, MINIMUM ORDER APPLICABLE.

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M-F: 9:00am-6:00pm
Sat: 9:00am-6:00pm
After hours, Sundays and holidays: CLOSED
Email us (sales@furnituremanila.com)

Office #:
(+632) 553-4483
(+632) 553-2913