Frequently Asked Questions
WHAT IS THE BEST WAY TO CONTACT YOU?
The best way to contact us is thru EMAIL (firstname.lastname@example.org), via LIVECHAT, or through our Facebook Messenger. We prefer this method so we can have a record of the conversation that transpired and avoid miscommunications and/or order conflicts.
DO YOU HAVE A SHOWROOM?
Yes, we have showroom in Makati. Complete address may be found here.
HOW DO I REQUEST A QUOTATION?
Please send us an email with your company name, address, and contact numbers. Please include the items you’d like us to quote for you including the quantity needed and delivery address. You may also directly checkout the items and the email copy of your order may serve as your quotation.
DO YOU OFFER DISCOUNTS?
Yes, we do give discounts for bulk items minimum of 12pcs per SKU. Please email us for more information.
CAN I PAY THE DOWNPAYMENT AT YOUR STORE?
Yes for cash payments. If you wish to pay via credit card, full amount will be required.
DO YOU DELIVER NATIONWIDE?
We deliver within Metro Manila and nearby Luzon provinces. We do not deliver to Visayas and Mindanao as of the moment.
HOW LONG WILL DELIVERY TAKE?
IN STOCK STATUS: 1-5 business days
BACKORDER STATUS: 5-15 business days
SOFA SETS (MTO): 25-30 business days
MATTRESSES (MTO): 25-30 business days
METAL PRODUCTS: 25-30 business days
Business Days are counted from Mondays to Fridays
THIS LEAD TIME IS NOT APPLICABLE FOR COD ORDERS.
CAN YOU DELIVER MY ORDERS AROUND THE TIME I WANT?
Unfortunately we can only guarantee that the delivery of your orders will arrive within a scheduled date. We request all customers to have someone wait and receive for the items on the day of our agreed delivery schedule. In case, no one will receive the items please let us know at least a day before the scheduled delivery to avoid incurring charges. You can request our delivery team to inform you (through sms or phone call) if they are already on their way to lessen the wait time.
THE ITEM I ORDERED IS DIFFERENT FROM THE PICTURES POSTED?
Furniture Manila makes every effort to provide high quality images, and measurements to assist you in selecting your furniture. However, images may vary in color depending on many factors (i.e. lighting when photo was taken or your monitor color settings). Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. If precise dimensions or colors are critical to your orders, we suggest contacting us by phone or e-mail in order to further assist you.
Please note: We will not be responsible for color variations or measurements that are slightly off as we only acquire these from our suppliers. All Returns will be subject to our return policies & fees. Be sure to make your case while our delivery team is still within your premises, once they leave and you have accepted the item/s; they are considered sold. We charge a handling fee for returned items, 10% of the item price or P500, whichever is greater; plus the delivery charge.
DO YOU OFFER WARRANTY?
All products come with a standard warranty against factory defect. We allow returns for items damaged within 3-days from date of delivery. Replacement of damaged items due to factory defect will be offered until supplies last, otherwise you can choose another item.*
No monetary refund shall be given if the chosen item is of lesser value. If item is of higher value, you shall pay the price difference.
WILL THE FURNITURE REQUIRE ASSEMBLY?
We deliver and assemble all items, unless instructed otherwise. We assemble the beds and large wardrobes on site.
DO YOU ACCEPT COD (CASH UPON DELIVERY) PAYMENT?
Yes, we do. We offer COD payment for orders Php10,000 and below for deliveries within selected areas in Metro Manila only. This option will automatically be offered in the cart page when your order is qualified for COD payment.
CAN WE REQUEST A DELIVERY DATE FOR COD ORDER?
COD orders cannot have a requested date and/or time of deliveries. If you wish to request for a specific date and/or time of delivery, we need at least 50% of your cart total to process your order.
IN STOCK STATUS:
This means that the item is on hand and ready for shipment. Processing starts the next business day. Estimated shipping time around 1-5 business days within Metro Manila. Subject to our current delivery schedule.
Generally this means that the item is not available in stock at our warehouse. Lead time may range from approximately 5-15 business days. Business days counted Mondays through Fridays.
In rare cases, a pre-ordered item may already be sold out. If this happens, we will let you know and would offer you several options to replace the item.
All sofa sets are made to order, lead time is 25-30 business days approximately.
All mattresses on backorder will have the same lead time, 25-30 business days.
All metal products (filing cabinets, lockers, etc.) lead time is 25-30 business days.
How does the Lowest Price Guarantee Work?
We are confident you will find we have the lowest Internet prices. However, if you happen to come across a lower price online for the exact same item, we will beat it by a Php100-Php500.
Please send us the link or formal quotation from our competitor for verification. We reserve the right to check & verify the advertised price as well. You may also send us a photo of the advertised price and we will surely beat their price.
As we have this lowest price guarantee, there is no need to haggle.
STRICTLY NO HAGGLING.
WHOLESALE PRICE AVAILABLE, MINIMUM ORDER APPLICABLE.
After hours, Sundays and holidays: CLOSED
Email us (email@example.com)