COVID-19 ECQ Updates
June 3, 2020
General Community Quarantine (GCQ) has been imposed last June 1st. However, since there is still a high level of threat from the COVID-19 virus infection, as seen by the daily reports of the Department of Health (DOH).
As of yesterday, an addition of 359 new cases were added to the report, to which makes the total nationwide cases to 18,997.
In line to this report, we are still working hard to deliver all orders in time. We have work-from-home staff to help you in our chat support. Please use our chat support if you need help and not leave chat support questions in our social media accounts’ comment sections. This would help us in streamlining all questions. We have a skeletal crew in place that would prepare and dispatch deliveries. We are also in partnership with third-party delivery companies like Lalamove and Transportify to help us ease our deliveries.
Although some of our vendors are still not operational, which results to delays of sending items that have a Preorder or Made to Order status. We are working closely with some that are partially operational and have helped them ship out some preorder items or Made to Order items already.
We have opened our Makati Showroom for pickups (by appointment only) to help our customers located in the South areas. We ask that you don’t drop by if you have not set an appointment or are outside your appointed schedule. This would help us implement social distancing in our showroom.
We are still trying to remove some backlog in deliveries. We ask that you use our site’s Track Your Order page to check your status, rather than flood our chat or emails for updates. This would help us lower the wait time in responding to all of you.
We would also like to urge everyone to still practice social distancing, maintain good personal hygiene, and to always stay safe for you and your family. GCQ, is still a quarantine, this does not mean that the threat is non-existent. Stay home if you don’t need to go out, we’ll come to you.
May 18, 2020
We are working closely with our vendors to help fulfill orders, as of this moment we are now able to fulfill some orders even if the items are on preorder.
More information can be found in our FAQ section.
Nothing has changed, the COVID-19 virus still poses a threat to everyone. Despite the modification of the ECQ or MECQ, our office and showroom will remain closed until further notice.
We urge everyone to practice social distancing and good personal hygiene. Stay safe always.
May 7, 2020
Our office and showroom will remain closed until management has deemed it fit to have our entire team to work safely.
All communication will be made via our website’s chat system and Facebook Messenger.
In line with the government directive of enhanced community quarantine (ECQ) and social distancing, we are imposing a no-contact delivery initiative.
Temporarily, we will not accept cash on delivery (COD) payment options. We have also temporarily suspended our In-Home Assembly services until further notice to protect the health and safety of our customers and our team.
At this time, we are only able to process items with IN STOCK statuses for pick up or delivery via our partners in Lalamove and Transportify.
For orders that has a preorder item, we will have to continue processing those orders after the ECQ has been lifted.
Hoping for your understanding in this matter. Thank you for your continued support. We are all in this together.
May 2, 2020
Good news! We have been able to process certain IN-STOCK items for pick up or delivery to certain locations. We’ll coordinate and send you guidelines through your email after we have processed your order.
Our office and showroom remain closed at the moment. Please use our chat support for faster response, as we can only accommodate chat and some emails as of the moment.
We are still trying to figure out how we may be of further service to our customers in these times, especially as we inch towards the “new normal”
Thank you for your patience and continued support. Stay home. Stay safe.
April 29, 2020
We can now process selected IN-STOCK items via Lalamove/Transportify for Pick Up option.
For inquiries and updates, please use our website’s chat system for the meantime, and we will get back to you as soon as possible.
Thank you for your patience and understanding in these trying times. Stay home. Stay safe.
March 17, 2020
Due to the imposed Enhanced Community Quarantine (ECQ) that is currently in effect in Luzon, we have to scale down our operations.
We are still accepting orders via our website.
During the ECQ period, deliveries have been limited to transporting essential goods like food, medicine, or other basic necessities, all orders received will be processed and scheduled for delivery after the restrictions have been lifted.
If you have any questions, you may contact us via chat and we will get back to you shortly.
Thank you for cooperating with our government’s effort to battle COVID-19. Let’s help all front-liners by mitigating the spread of the virus.
We all have a role to play. Staying home is your way to serve.