Welcome to FurnitureManila.com (referred throughout as the “Site”). Please review the following basic rules that govern the use of this Site.
Furniture Manila provides services to customers subject to the following terms, conditions and provisions indicated on the site. Please note that the use of this Site constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may “bookmark” a particular portion of this Site and thereby bypass these Terms and Conditions, your use of this Site still binds you to these Terms and Conditions. FurnitureManila.com reserves the right to update or modify these Terms and Conditions at any time without prior notice to you. For this reason, we recommend that you review these Terms and Conditions whenever you use this Site.
USE OF THIS SITE
By accepting these Terms and Conditions through your use of the Site, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions. FurnitureManila.com does not knowingly collect personal information about children under the age of 13 without prior parental consent. If you are a parent or legal guardian agreeing to these Terms and Conditions for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of this Site, including all financial charges and legal liability that he or she may incur.
If you do not agree to (or cannot comply with) any of these terms and conditions, do not use this Site. All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these Terms and Conditions. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested.
All materials, including images, text, illustrations, designs, icons, photographs, programs and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited.
To have the product purchased at furnituremanila.com repaired/replaced, please send an email to email@example.com within (48) hours upon receipt of item. No monetary refunds shall be given.
Customer must specify his name, order number and a brief explanation as for the reason for return. The customer is responsible for the shipping back costs. No returns will be accepted without furnituremanila.com’s prior confirmation via email for the acceptance of the return.
If there are damages or factory defects to the item upon delivery, DO NOT accept the item. If the item is not up to par to your expectation, you may return the item FREE OF CHARGE. Once you accept the item, it is already considered sold. We charge a restocking fee for returned items (without defects), 10% of the item price or P500, whichever is greater. See Restocking and Storage fees section below.
Defective items must be returned within (3) three business days from the date of delivery and should be in its original condition.
We ask that you send us a photograph of the defect/damage by filling up our Repair Form so we can see the extent of the damage and do appropriate actions.
CHANGING/CANCELLING OF ORDERS
To change or cancel your order, please send us an email or contact our hotline within 48 hours prior to the delivery date. Any changes made may affect the estimated amount and delivery date for the order. If payment has already been made – whether partial or full, that amount will be converted to store credit. Store credits are valid for use within 12 months starting from date of cancelation.
Deposits or payments for Made-to-order and Backordered items are not allowed to be converted to store credits and are non-refundable.
REDELIVERY, RESTOCKING AND STORAGE FEES
All items are subject to a 10% restocking fee or P500 (whichever is greater) on all returnable items within the 30 days of the delivery date.
If you placed an order and received free shipping but returned an item, you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.
For example, if you spent P35000 but returned an item(s) that cost P5000, you no longer qualify for free shipping. Free shipping is for orders over P35000. Since your order total is now P30000 after your return. Therefore, you will be responsible for the original shipping cost.
For orders that have not been picked up at the designated pick up point for more than 90 days, will incur a Storage fee of 10% of all the items not picked up. This includes items for delivery as well.
If we have received prior confirmation of delivery but no one is there to receive the order, we will reschedule the delivery. Please note that there will be an additional charge for another delivery. If ever we could not make the delivery on the scheduled date, we will inform you as soon as possible.
THIRD PARTY SITES: References on this Site to any names, marks, products or services of third parties, or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply FurnitureManila.com’s endorsement, sponsorship or recommendation of the third party, its information, products or services. FurnitureManila.com is not responsible for the practices or policies of such third parties, nor the content of any third party sites, and does not make any representations regarding third party products or services, or the content or accuracy of any material on such third party sites. If you decide to link to any such third party sites, you do so entirely at your own risk.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is delivered (except for orders, including pre-orders, paid for with a Gift Card, eGift Card or PayPal account which are charged at the time you place your order, not when your order is delivered). Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge.
PRICING AND CONTENT INFORMATION
While FurnitureManila.com strives to provide accurate pricing information, pricing or typographical errors may occur. FurnitureManila.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price due to an error in pricing, FurnitureManila.com shall have the right, at FurnitureManila’s sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, FurnitureManila.com may, at FurnitureManila.com’s discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
FurnitureManila.com offers price match with any other online retailer as long as an official quotation is provided. We strive to maintain highly competitive prices and review them regularly in order to serve you with great values, every day.
Merchandise Content: FurnitureManila.com attempts to be accurate in its product descriptions. However, FurnitureManila.com does not warrant that product descriptions or other Content of this Site is accurate, complete, reliable, current, or error-free. If you find a product is not as described, your sole remedy is to let our delivery team know right away and return it as-is. Once our delivery team leaves your premises, the item is considered sold.
MERCHANDISE CONTENT DISCLAIMER: PRODUCT INFORMATION ACCESSED THROUGH THIS WEBSITE IS OBTAINED FROM CLAIMS MADE BY THE PRODUCT’S MANUFACTURER. PLEASE NOTE THAT, ON OCCASION MANUFACTURERS MAY ALTER THEIR LABELS SO ACTUAL PRODUCT PACKAGING AND MATERIALS MAY CONTAIN DIFFERENT INFORMATION THAN THAT SHOWN ON OUR WEB SITE, THUS WE CANNOT GUARANTEE OR ENSURE THE ACCURACY, COMPLETENESS OR TIMELINESS OF ANY PRODUCT INFORMATION. WE RECOMMEND THAT YOU DO NOT SOLELY RELY ON THE INFORMATION PRESENTED AND THAT YOU ALWAYS READ LABELS, WARNINGS, AND DIRECTIONS BEFORE USING OR CONSUMING A PRODUCT. FURNITUREMANILA.COM ASSUMES NO LIABILITY FOR INACCURACIES OR MISSTATEMENTS ABOUT PRODUCTS. CUSTOMER REVIEWS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. CUSTOMER REVIEWS REFLECT THE INDIVIDUAL REVIEWER’S RESULTS AND EXPERIENCES ONLY AND ARE NOT VERIFIED OR ENDORSED BYFURNITUREMANILA.COM.
Furniture Manila reserves the right to refuse to sell to a customer who is being rude to our staff and/or who does not comply to our terms and conditions. Furniture Manila reserves the right of final decision on the interpretation of these terms and conditions.